Lava Slots is committed to endorsing responsible gameplay as a policy of customer care and social responsibility.
We believe it is our responsibility to you, our customers, to ensure that you enjoy your experience on our platforms, while remaining fully aware of the potential risks that can be associated with gameplay if you don't remain in control.
To ensure that you continue to enjoy safe and manageable play, we fully support responsible gameplay and have put measures in place to assist players who wish to control their play and we reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.
Responsible Social Gameplay helps you keep your play fun, balanced, and under control. We provide three tools to support you:
These tools are here to help you play responsibly and on your own terms.
1.1. Playing video games should be treated as a fun pastime. Here are some tips to help you maintain control of your gameplay:
Keep it fun
1.2. Playing video games is a form of entertainment, but they should be played in moderation and not to escape reality or to generate income through winning prizes.
Don't spend too much
1.3. Set a budget for your entertainment and stick to it. Only purchase Gold Coins if you can afford to.
Keep track of the time
1.4. We're thrilled you're here and we hope that you can continue playing, but don't let gameplay take up too much of your time. Just like going to the movies, we're here when you need some entertainment.
Make use of our gameplay management tools
1.5. If you need some time out, you can take a break from playing at any time.
1.6. If you think you may be playing too often, consider setting a longer self-exclusion.
2.1. We promote responsible gameplay among our customers, so we offer a variety of responsible gameplay features.
2.2. We can show you the account history through email to our Customer Support:
a. shows the result of each play over 2 weeks.
b. shows your purchase and redemption history over 2 weeks.
2.3. We help you play responsibly with Activity Reminder. You can set in Activity Reminder how long you'd like to play before receiving a reminder. It will remind you:
a. suspends play and indicates how long you have been playing.
b. allows you to end the session or continue playing.
A. Activity Reminder only sends reminders and you will not automatically be returned to the lobby.
B. A reminder is triggered when the accumulated play time of your single login session reaches the time you set. After that, you will receive a reminder every additional hour of accumulated play time, to avoid frequent interruptions.
C. If you are logged in on multiple devices at the same time, the play time will be counted toward your single session duration.
D. If you prefer to be automatically returned to the lobby, you can set a Daily Time Limit instead.
E. Your setting will take effect immediately. If you notice that it has not taken effect, it is your responsibility to inform us immediately.
F. In addition, a push alert will be triggered after more than ten (10) hours of continuous play to warn you against prolonged gameplay.
2.4. Through Gameplay Limits, you can set three types of limits:
2.5. The function provides you with options to pre-set how many Gold Coins you can purchase during a chosen period.
A. Once the limit is reached, you will not be able to make any new purchases until the limit resets.
B. Period options are 1-day, 7-day or 30-day.
C. Your limit is calculated based on calendar days starting from the day it is set. You can check your used amount in the feature.
D. The limit can be adjusted or removed at any time. A decrease to the limit will have immediate effect. In contrast, an increase to the limit value or removal of the limit will take effect after a cooling-off period of 3 full calendar days following the modification. Your existing Purchase Limit will remain in effect until the requested change becomes effective.
E. We will endeavor to apply your limits as soon as possible. If you find that the limits have not taken effect, it is your responsibility to inform us immediately.
2.6. The function provides the ability to set the maximum amount of Sweeps Coins you can play for your chosen time period.
A. Once the limit is reached, you will not be able to play any more Sweeps Coins until the limit resets.
B. Period options are 1-day, 7-day or 30-day.
C. Your limit is calculated based on calendar days starting from the day it is set. You can check your used amount in the feature.
D. The limit can be adjusted or removed at any time. A decrease to the limit will have immediate effect. In contrast, an increase to the limit or removal of the limit will take effect after a cooling-off period of 3 full calendar days following the modification. Your existing Play Limit will remain in effect until the requested change becomes effective.
E. We will endeavor to apply your limits as soon as possible. If you find that the limits have not taken effect, it is your responsibility to inform us immediately.
2.7. Daily Time Limit lets you set a maximum gameplay time per day. Unlike Activity Reminder (which only sends a notification), when your Daily Time Limit is reached, you will be automatically returned to the game lobby.
A. You may set a limit from 1 hour up to a maximum of 10 hours per day.
B. When the limit is reached, you will be automatically returned to the game lobby and will not be able to resume gameplay until your Daily Time Limit resets.
C. Reducing the limit takes effect immediately.
D. Increasing or removing the limit is subject to a cooling-off period of 3 full calendar days following the modification. Your existing Daily Time Limit will remain in effect until the requested change becomes effective.
E. Your daily time limit is based on total gameplay time across all devices. Gameplay time from multiple devices will be combined and resets every day.
F. If you prefer not to be automatically returned to the game lobby, you can set an Activity Reminder instead. We'll remind you at your chosen interval and give you the option to return to the lobby.
2.8. This function allows you to take a short break from gameplay.
A. Available options are 1 day, 3 days, 5 days, 7 days, 15 days or 30 days.
B. It will not be possible to reactivate your account until the chosen period ends.
C. During this time, you will not be able to access the services and no longer receive any further marketing materials from us.
D. During this time, you will not be able to play any games, make any purchases, or redeem prizes. Current pending redemptions won't be affected. However, if you would like to make a redemption during this period, you will need to contact Customer Support via support@lavaslots.com.
E. Your Sweeps Coins will expire in 90 days. We strongly recommend that you complete all withdrawals before setting up Take a Break.
F. Once the Take a Break period has expired, access to your account will automatically resume unless you email and notify us you do not wish to re-open your account.
G. We will endeavor to apply your take a break as soon as practically possible. If you find it has not taken effect, it is your responsibility to inform us immediately.
2.9. Self-exclusion allows you to suspend your account for a longer period of time. If you feel like your gameplay has become problematic, you may voluntarily exclude yourself by setting self-exclusion.
A. The self-exclusion request must include your full name, address and email address to ensure we can locate your account to implement the self-exclusion request.
B. After you request a self-exclusion, we will send you a notification email once your Self-Exclusion becomes effective after verifying the information you submitted. If there is an error with your name, we will email you to inform you that the setup has failed.
C. During a self-exclusion period, you will not be able to access the services and no longer receive any further marketing materials from us.
D. During a self-exclusion period, you will not be able to play any games, make any purchases, or redeem prizes. Current pending redemptions won't be affected. Sweeps Coins expire 90 days after you last log in. We strongly recommend you redeem any redeemable balance in your account before setting a Self-Exclusion. However, if you would like to make a redemption during this period, you will need to contact Customer Support via support@lavaslots.com.
E. Self-exclusion will be for a minimum of six (6) months. You can also choose an indefinite self-exclusion.
F. We will endeavor to apply your self-exclusion as soon as possible. If you find that you are still able to access and log into your account, it is your responsibility to inform us immediately.
G. Self-exclusion status cannot be modified or reversed in any manner for a period of six (6) months from the date it takes effect. Thereafter, you may request the reactivation of your account by contacting our Customer Support via support@lavaslots.com.
H. Where you contact us to re-open your account: (i) your request will be logged, but access to your account will be subject to a further seven (7) day waiting period for the re-open request, and once this period has expired you will receive an email asking if you would still like to reactivate your account; (ii) we may ask you some questions to ensure that you wish to open your account and that it is the right option for you; and (iii) at this point your account may be re-opened if you still wish to do so and we are satisfied that it should be re-opened. Re-opening of an account will be at our sole discretion.
I. We strongly recommend that you also seek exclusion from all other gameplay platforms you have an active account with.
3.1. If you think your or someone else's computer gameplay is becoming problematic, then it may be handy to consider the self-assessment questions below.
a. do you often re-live gameplay experiences or think about future ones?
b. do you hide or lie about your gameplay?
c. do you get very angry when someone or something interrupts a game?
d. have you ever taken a break from gameplay and binged uncontrollably upon your return?
e. when upset, do you soothe yourself with games or plans to game?
f. do you find yourself playing casino or poker games in the early morning?
g. do you find ways to game when away from home?
h. do you set limits to your gameplay and then break them, playing hours longer than intended?
i. do you lose hours of sleep to gameplay?
j. have you called in sick or late to work or skipped classes to a game?
k. have you sworn off a game, uninstalled it, and later returned to it?
l. do you feel guilt and shame around your gameplay?
m. does your gameplay contribute to arguments in your relationships?
n. has your gameplay taken the place of any hobbies or sports you used to enjoy?
o. do you forget appointments, responsibilities or deadlines in work or school when playing online?
p. do you become irritated and defensive when people suggest you might be playing online too much?
q. have your hours spent playing online increased over time?
r. do you blow off social events to game?
s. have you lost contact with friends and family since playing online?
t. do you have intense feelings (highs, lows, anger, fear) while playing online?
3.2. The more questions that you answer "yes" to, the more likely it is that you are having difficulties with your gameplay. To speak with someone who can give you advice and support, please contact the Support Organization referred to in section 4.
4.1. Should you wish to access help and support services for people who have been adversely affected by gameplay, we advise you to get in touch with the Computer Gaming Addicts Anonymous (CGAA) via https://www.gamingaddictsanonymous.org/.
4.2. Important: Please note that the CGAA is an independent problem gameplay support service and is NOT in any way affiliated with our platforms. The CGAA does NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so through email to our Customer Support via support@lavaslots.com.
These tools and tips are provided to help you manage your gameplay and maintain a healthy balance. They are not a substitute for professional advice or support. You are responsible for your own decisions and gameplay. If you feel you may have a problem with gaming, we encourage you to seek help from a qualified professional or support organization.
1.1. With the internet accessible via mobile devices and in homes around the world, responsible online gameplay relies heavily on parental control and supervision. To ensure child safety on the internet, we encourage our customers to make use of filtering software to prevent minors from accessing inappropriate online material.
2.1. We offer the following tips for parents:
a. keep your username and password safe.
b. do not leave your computer or device unattended when logged in to your account.
c. do not use the "Remember Me" feature on a shared computer or device, especially if you share your computer or device with children.
d. take particular care regarding the use by minors of all electronic and mobile devices.
e. keep your bank cards and bank account details out of reach of children.
f. do not allow minors (under 18 years) to participate in any gameplay activity meant for adults (+18 years).
g. make use of filtering software to prevent your children from accessing inappropriate material online.
2.2. If you share your device or computer with friends or family who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to gameplay platforms. There are third-party services available that may be able to assist with this, such as:
a. netnanny.com
b. cybersitter.com
c. cyberpatrol.com
3.1. Make sure that the decision to play Lava Slots is your own personal choice.
3.2. Determine how much you will spend before playing.
3.3. Before you start playing, familiarize yourself with the rules of the games.
3.4. We suggest that you don't play on our platform if:
a. it interferes with your daily responsibilities.
b. you are being treated or are in recovery for any type of dependency.
c. you are under the influence of alcohol or any other substance; or
d. your primary purpose is to pay debts using prizes you might win.